Terms & Conditions

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern all contractual relationships between BR Roche Consulting, registered with the Geneva Commercial Register under number CH-660.0.478.025-0, operating under the trade name Relocation In Paris (hereinafter the “Service Provider”), and any natural or legal person (hereinafter the “Client”) wishing to benefit from its services.

The Service Provider carries out an international mobility consulting and relocation support activity. The services offered include, without limitation:

• Housing search,
• Move-in assistance,
• Assistance with administrative procedures (bank, insurance, subscriptions),
• School-related support.

The contract shall be deemed formed on the first of the following dates:

• the Client’s signature of a quotation, engagement letter, or any other contractual document sent by the Service Provider;
• the Client’s written confirmation of an order or service (email, message, or any other durable medium);
• the Client’s full or partial payment of the price (in particular via Stripe, bank transfer, or any other payment method), which constitutes acceptance of these GTC.

An order confirmation, acknowledgement of receipt, and/or an invoice may be sent to the Client.

For distance contracts, the Client acknowledges having been able to review these GTC before any order validation and/or before any payment (in particular via a link available on the website or provided by the Service Provider). Any full or partial payment, as well as order validation, constitutes full and unconditional acceptance of these GTC.

The Service Provider is bound by a best-efforts obligation. It undertakes to use its expertise, network, and diligence to meet the Client’s needs as defined in the quotation or engagement letter.

As part of the housing search:

• The Service Provider is bound by a best-efforts obligation. It undertakes to use its expertise, network, and diligence to meet the Client’s needs as defined in the quotation or engagement letter, and/or as agreed during exchanges between the Parties (written or oral), including via email, message, form, or any other durable medium.
• The criteria communicated by the Client shall be taken into account in the performance of the mission. However, the Client acknowledges that market conditions (property availability, rental levels, landlords’ requirements) as well as the desired timeframe may lead the Service Provider to propose properties that do not fully match the initial specifications. The Service Provider undertakes, as far as possible, to meet the Client’s criteria as closely as possible, without being able to guarantee a 100% match.

In order to enable proper performance of the mission, the Client undertakes to:

• Loyalty and information: provide accurate, complete, and up-to-date information, in particular regarding the Client’s personal, professional, and financial situation;
• Responsiveness: respond to the Service Provider’s requests within a maximum of 24 hours;
• Exclusivity: not appoint another service provider for an identical mission during the term of the contract.

The Service Provider reserves the right to suspend or terminate the mission in the event of transmission of falsified, inaccurate, or incomplete documents.

Prices and payment terms are defined in the quotation or engagement letter.

Unless otherwise specified:

• un acompte est exigible à la commande, le solde étant dû à la signature du bail ou à l’issue de la mission ;
• tout retard de paiement entraîne la suspension immédiate des prestations, l’application de pénalités de retard calculées sur la base de trois fois le taux d’intérêt légal, ainsi qu’une indemnité forfaitaire de 40 € pour frais de recouvrement pour les clients professionnels.

Non-refundable deposit clause: the deposit corresponds to administrative fees, file review, and mission launch costs, carried out as soon as the contract is validated.

In the event the Client cancels the mission after the start of the search, or substantially modifies the criteria such that the initial mission becomes void, the deposit shall remain fully due to the Service Provider as compensation for the work already performed.

The service begins upon receipt of the complete file and the deposit.

Unless otherwise stated, the housing search mission is entered into for an initial period of three (3) months.

At the end of this period, if no accommodation has been found, the contract may be renewed by amendment or shall end without compensation. In all cases, the deposit shall remain due to the Service Provider.